At RockyPayz Ventures, we are committed to providing reliable payout and money transfer services, along with secure API solutions. This Refund Policy explains how refunds are handled for API costs, setup fees, and transaction charges.
1. API Cost Refund Policy
a. Non-refundable Fees: API integration costs are one-time setup charges that become non-refundable once the process has begun.
b. Exceptional Cases: Refunds are considered only if RockyPayz fails to deliver API access within the agreed timeline after all client prerequisites are met.
2. Setup Cost Refund Policy
Non-refundable Fees: Setup charges cover configuration, onboarding, and initial customization and are non-refundable once initiated.
Refund Eligibility: If setup does not begin within 3 business days after payment and submission of required documents, a refund may be issued.
3. Transaction Charges Refund Policy
Completed Transactions: Charges for successful transactions are non-refundable.
Failed Transactions: If a failure occurs due to a technical issue on our end, transaction fees will be refunded within 15 to 30 business days some times also take more than one month.
Client-side Errors: No refund applies if the issue results from incorrect details, insufficient funds, or user error.
4. General Refund Conditions
- Requests: Refund requests must be submitted to support@rockypayz.shop within 5 business days of the incident.
- Documentation: Provide receipts, transaction IDs, and issue details to support your claim.
- Processing Time: Approved refunds are processed within 7–10 business days.
- Is a technology service provider, not a bank or payment aggregator. Does not reverse transactions on demand
5. Disputes and Resolution
If you wish to dispute any charges, RockyPayz Ventures will review the case individually. Disputes must be raised within 30 days of the transaction date.
6. UPI Wallet Load
Wallet load via UPI can never be refunded.
- Wallet is not a bank account
- Funds are treated as internal service balance within the CUG ledger
- Payout/withdrawal not meant for refund
7. Risk Holds, Account Suspension, and Reserve Balance
RockyPayz Ventures reserves the right to temporarily suspend accounts, delay payouts, or place a hold on a portion of wallet balance in cases where there is a reasonable risk of chargebacks, disputes, fraud, regulatory inquiry, or suspicious activity.
Such holds may be applied where:
- Transactions are flagged as unusual or high-risk
- The user ceases transaction activity immediately after initiating payouts
- There is a likelihood of future reversals, complaints, or chargebacks
The hold amount shall be limited to a reasonable reserve necessary to cover potential liabilities and shall not exceed what is proportionate to the assessed risk.
RockyPayz Ventures will make reasonable efforts to complete review and release eligible funds within a defined period, which may extend up to 180 days depending on the nature of risk, chargeback cycles, or regulatory requirements.
Any remaining balance not subject to ongoing disputes or regulatory restrictions shall be released to the user upon completion of the review process.
RockyPayz Ventures shall not be liable for any losses arising from such precautionary holds where applied in good faith for risk management and compliance purposes.
7. Contact Us
For any refund-related inquiries, contact us at:
- Email: support@rockypayz.shop
- Contact: +91 9692067389
- Address: SAHACHETAN, Purba Bardhaman, West Bangle, Pin 713102